Your order may have been returned to the SuMALL fulfillment center by Yamato Transport Co., Ltd. due to reasons attributable to the customer, such as moving, multiple failed delivery attempts, or an incorrect address.
Please check the delivery status using the tracking number provided in the email sent at the time of shipping.

Additionally, due to the high volume of orders we receive, we are unable to confirm or contact you regarding returns from SuMALL.

As stated in our policy, returned orders will be reshipped from the fulfillment center cash-on-delivery upon your contact.

Please contact us with your order number.

Please note that we are unable to change or correct the shipping address after your order has been completed on the system.

Regarding changes to the shipping address, after the product has been shipped, we will send you a shipping confirmation email. Please check the tracking number provided in that email and contact the Yamato Transport Service Center after confirming the phone number.

　Change Delivery Location | Yamato Transport (kuronekoyamato.co.jp)

Furthermore, according to Yamato Transport Co., Ltd.'s regulations, if you change the shipping address, the shipping fee from the original address to the new address may be calculated, even if the product has not yet been shipped.

In this case, please be aware that products with a changed shipping address may be sent cash on delivery, and the recipient may be responsible for the cost.

We cannot cancel orders after payment has been completed due to customer convenience. For details, please refer to our Returns and Cancellation Policy.

Returns, exchanges, or cancellations due to customer convenience are not accepted. For details, please refer to our Return and Cancellation Policy.

Order confirmation emails, bank transfer details emails, and shipping completion emails are sent automatically.

If you do not receive an email, the following factors may be at play:

▽The email has been sorted into "spam."
→If you are using a free email service such as Gmail, the email may have been sorted into your spam folder, so please check there.

▽Your settings prevent you from receiving "emails from PCs."
→Email addresses from mobile carriers, etc., may be rejected due to security settings. Please check the settings on your device and either disable the setting that rejects emails with URLs or set your device to allow emails from the following domains: [@sumo.or.jp] and [@komoju.com].
For detailed instructions on how to receive emails, please check your email reception settings.

▽You registered an incorrect email address.
→Please contact us via the inquiry form.

If your package is returned to the SuMALL shipping center by Yamato Transport Co., Ltd. due to reasons attributable to the customer, such as a move, multiple failed delivery attempts, or an incorrect address, we will reship it from the shipping center via cash on delivery once we hear from you. Please note that due to the large number of orders we receive, we are unable to contact you before the return.

Please contact us with your order number.

After your payment is confirmed, deliveries to the Kanto region and its vicinity will take place on the next business day at the earliest, while other regions will take 2 to 3 business days. You may specify a delivery date within 7 days from the shipping date. We cannot accept requests for dates beyond this period.
Please note that we cannot respond to individual inquiries regarding shipping times. For more details, please check the tracking number provided in the email sent at the time of shipment.

Additionally, if there are any inaccuracies in your shipping address, it may take extra time to confirm the address, and deliveries may be delayed due to weather conditions or other factors.

For made-to-order products, an estimated shipping time is provided on the product page.

Please note that we are unable to respond to inquiries regarding restock dates. Thank you for your understanding.

At SuMALL, you can register for restock notifications from the sold-out product pages. Please take advantage of this feature.

Multiple orders cannot be delivered together. Thank you for your understanding.

Receipts can be issued online as a PDF.

Receipts can only be issued for shipped orders.

1. Method:
   You can view it from your order history on My Page.
   *Registration for My Page is required.
2. You can view it from the shipping confirmation email.
   Please check by clicking "View Receipt".